Defective items may be returned with-in 30 days of the delivery date as indicated by your tracking information. 30 day warranties exist on manufacturing defects ONLY. Usage based defects are issues caused by mistreatment and/or misuse of products. For any returns after 30 days, you will have to contact the product manufacturer for your return or replacement.
All Returns must include Full Original Packaging, Accessories, and Documents.
Items damaged by miss-use or improper care are not covered by our warranty policy.
The following examples are NOT included in the warranty. Usage based defects include, but are not limited to
• Batteries that have dropped,Batteries that have separated.
• Wires becoming exposed.
• Batteries that break inside a pocket, purse, or bag.
• Batteries that have been exposed to water.
• Bent atomizers.
• Damage to products due to user negligence.
We have a No Return Policy for E-Liquids and Coils. All sales on E-liquids are final without exception; With e-liquids, taste is subjective, therefore e-liquids that have been opened and/or used can not be exchanged for another flavor or returned.
All Returns must include all Original Packaging, Accessories, and Documents.
Return shipping is the responsibility of the customer, unless the incorrect product is sent by error of Albashawholesale.com.
Upon receipt of a return, our Returns Department will inspect and test every product. If found defective, we will issue a store credit or replacement depending on the requested resolution of the customer. If a replacement device is not available, Albashawholesale.com reserves the right to issue a credit.
Returns must include everything that came with the product. This includes starter kits and bundled products. We must also have the original packaging returned to us.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with a product purchased from Albashawholesale.com and we will do our best to assist you.
Warranty Return Instructions for Vape and E-Cigarette Products
In order to request a return, you will need to file a Return Request from your account. To do so please follow these instructions.
- Log into Albashawholesale.com
- Click on “My Account”
- On the left side of the screen, select “Completed”
- Locate the order the product you want to return was purchased on
- Select “Return Item(s)”
- Complete the form in full. Please list any details possible as it will make processing your return faster.
- Send the product back to us.
Please send all returns to:
Al Basha Wholesale
605 Country Club Drive
Bensenville IL 60106